Refund Policy

If you cancel a project before any work has begun (typically within 24–48 hours of deposit payment and before discovery call or design work): ✅ Full refund of deposit — 100% returned within 5–7 business days via the original payment method. To cancel, contact us at support@zetaarise.com with your project details and reason for cancellation.

If you cancel a project after work has begun, the refund amount depends on the stage of completion: Stage 1 — Discovery & Planning (0–20% complete): Refund: 70% of deposit returned Stage 2 — Design Phase (20–40% complete): Refund: 50% of deposit returned Stage 3 — Development Phase (40–70% complete): Refund: 25% of deposit returned. You receive all work completed to date. Stage 4 — Testing & Final (70–100% complete): No deposit refund. You receive all completed work and assets. All partial refunds include delivery of completed work files to the client.

Once final deliverables have been delivered and approved by the client: ❌ No refunds are issued after the client has received, reviewed, and approved final deliverables. However: If delivered work does not match the agreed-upon project scope, we will fix it at no cost during the included support period. See our Terms of Service for support details.

If our delivered code contains bugs that: • Are directly caused by our development work • Are reported within the support period • Are not caused by client modifications or third-party services We will fix them at no cost. We do not issue refunds for bug reports — we fix the issue directly. This is always faster and better for the client.

The following are strictly non-refundable: • Third-party costs paid on your behalf (domain registration, premium plugins, stock photos, hosting setup fees) • Rush delivery fees (50% surcharge for expedited projects) • Completed milestone payments that were approved by the client • Work already delivered and accepted by the client • Design revisions beyond the agreed revision count that were completed

Before any refund is issued, we follow this process: Step 1 — Direct Communication: Contact us at support@zetaarise.com with your specific concerns. We aim to respond within 24 hours. Step 2 — Review & Resolution: We review the project scope against deliverables. If the issue is on our end, we fix it immediately at no cost. Step 3 — Mediation: If a disagreement persists, both parties agree to good-faith mediation before pursuing any legal remedies. Step 4 — Refund Processing: If a refund is approved, it is processed within 7–10 business days to the original payment method.

Payment gateway fees (Razorpay, PayPal, bank transfer) are not refunded even in cases of full project cancellation. These fees are charged by the payment processors and cannot be recovered by Zeta Arise. Typically 2–3% of the transaction amount.

For monthly maintenance or subscription services: • Cancel anytime with 7 days' notice • The current month's fee is non-refundable if services have been provided • Future months are not charged after cancellation confirmation • No long-term contracts — purely month-to-month

To request a refund: 1. Email support@zetaarise.com with subject: 'Refund Request — [Your Project Name]' 2. Include: Your full name, project details, payment date/amount, and reason for the request 3. We will acknowledge your request within 24 hours 4. Resolution will be provided within 3–5 business days You can also reach us on WhatsApp: +965 55743422 or +91 9430230974 for faster response.